Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies.
In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification.
It also includes information on guest preferences and usage, when such information is supplied to or recorded by L’Hôte Libanais in the course of transacting business with an individual.
You may provide us your personal information by making a reservation or using L’Hôte Libanais’ services, subscribing to our newsletter, providing the information to us by participating in a marketing initiative, or visiting our website.
When making a reservation or using L’Hôte Libanais’ services it is necessary to have information in order to identify you, contact you and process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room and the like.
From time to time, we offer services that involve third parties. If you are partaking of such a service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.
L’Hôte Libanais may use the information you provide to send you offers and information about its services and those of select third parties. Your information will not be given to these third parties.
If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to team@hotelibanais.com, using the subject line “Unsubscribe”, so indicating your request with sufficient personal identifiers so we can appropriately act on your request.
We may from time to time use third party service providers to facilitate the operation of the L’Hôte Libanais’ website. As a result, your personal information may be accessed, administered or stored by such third parties to the extent reasonably required for them to perform such services.
We use “cookies” on our websites. Cookies are pieces of information that an Internet site transfers to your hard drive for record-keeping purposes. The use of cookies is an industry standard—you’ll find them almost everywhere on the Internet. L’Hôte Libanais uses cookies to recognize visitors when they return to our sites. Once we know it’s you, we can customize your online visit.
We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.
We collect personal information to: establish and maintain a responsible commercial relationship with you and to provide ongoing service; understand your needs and preferences; develop, enhance, market or provide products and services; manage and develop our business and operations; meet legal and regulatory requirements.
L’Hôte Libanais will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.
L’Hôte Libanais will protect your personal information with appropriate security safeguards.
L’Hôte Libanais will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
L’Hôte Libanais will honour your request to access your personal information in as timely fashion as is reasonably possible.
You are always free to refuse to provide personal information to us and may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, by following the above-mentioned procedure.
If you have questions or concerns about our privacy practices or wish to make a request in respect of your personal information please contact team@hotelibanais.com.