Frequently asked questions

Ask and you shall receive!

Our answers to your most burning questions in one page. If you can’t find what you’re looking for or require any additional clarifications, do not hesitate to contact us! Our team is here to help, 7 days a week.

  • 1. Get To Know Us Better
  • 2. Reservation, Cancellation and Rates
  • 3. Safety, Traditions and Customs
  • 4. Life in our Family
  • 5. Our ‘Shammet Hawa’ Gift Cards
  • 6. Transportation
  • 7. Beirut Art Walk
  • 8. Personal Information

1. Get To Know Us Better

What is L’Hôte Libanais?

L’Hôte Libanais is a privately-owned initiative, aimed at encouraging responsible tourism in Lebanon that benefits both the people and the environment. We work towards our mission in various ways. L’Hôte Libanais is first and foremost, a family of handpicked accommodations in Beirut and across the different regions of Lebanon. It is also an amalgamation of experiences that allows you to discover the country’s best-kept secrets, like its vibrant contemporary and street art scenes with initiatives like our Beirut Art Walk. It is equally an online magazine targeted at curious travelers who want to discover all things arts and culture in Lebanon. Lastly, L’Hôte Libanais is an independent, online reservation platform run by a dedicated, passionate team, who are eager to answer any and all questions, seven days a week.

Who are the Members of the L’Hôte Libanais Family?

We are a Family of 15 guesthouses and boutique hotels, spread all across Lebanon: Abdelli Terraces, L’Annexe, Baffa House, Beit Al Wadi, Beit Douma, Beit El Nessim, Beit El Qamar, Beit Marsala, Bouyouti, Dar Al Achrafieh, Dar Alma, Dar Linda, Dar Qadisha, Difla and Gladys.

Our Family also includes the various members who bring our vision to life: the guesthouses, our team, our magazine contributors, the founding members of L’Hôte Libanais and the independent taxi drivers who will take you around Lebanon. That said, our Family can never be complete without you, our clients, who ensure L’Hôte Libanais’ sustainability and actively shape its evolving identity.

I have an accommodation and would like to join your Family. What steps should I follow?

First and foremost, you must ensure that you share our values and that your accommodation fits our proposed standards (see the link below). If you believe this is the case, contact L’Hôte Libanais and we will come knocking ! Membership is not automatic and we exercise partial subjectivity in our decision.

How do you guarantee that your standards are met?

Our feet are firmly planted on the ground! We pay regular visits to each of our Family Members and work together year-round on ways to improve our guests’ experiences, evaluating and strengthening every one of our criteria. We also engage in detailed discussions with the guests, choosing not to reduce their valuable contributions to any number of stars or checkboxes. The entire process is carried out in collaboration with one of our team members. Each of these experiences ensures that following ones are constantly improved.

I have comments to make.

And we would love to hear them! L’Hôte Libanais is a constantly evolving project, thanks to your remarks and commentaries. Your ideas and propositions are essential to our Family, so we encourage you to share them with us via our contact form.

2. Reservation, Cancellation, Payement and Rates

How do I reserve my stay at one of the L’Hôte Libanais accommodations?

It could not be easier! All you have to do is enter your arrival and departure dates under the ‘Reserve’ tab and let our online reservation system guide you through the next steps. If you have any difficulties or questions along the way, do not hesitate to contact us.

Can I reserve by phone?

We do not offer reservations by phone. Only those done carried out via our online reservation system are confirmed.

I need to know more about an accommodation before reserving. What should I do?

We are at your disposition seven days a week, eager to answer any and all questions. Don’t be shy: write to us!

How and when do I pay?

Payment occurs on-the-spot at your chosen accommodation. Credit cards are accepted at Bouyouti, Dar Alma, Abdelli Terraces, Beit Douma, and Beit El Qamar. For the other locations, only cash is permitted. You can pay in Lebanese Liras or US dollars and no additional fees apply.

I would like to to limit the use of my bank card abroad and want to avoid carrying cash. What can I do in this case?

This poses no problems whatsoever. If you wish, you can send your trip finances in advance via wire transfer in US dollars, euros, or Lebanese Liras. Contact us and we will provide you with the required bank information based on the currency of your choosing.

Are you sure I can enter my bank card information online?

Most certainly. Our online reservation system is operated by an SSL-encrypted server that guarantees all your information is secure.

I would like to cancel my reservation. What is your cancellation policy?

Free cancellation is permissible up to two months before your check-in date. For any cancellations less than two months before the chosen date, a fee amounting to one night’s stay is due. Our Family Members range between one to ten rooms. A cancellation can therefore be up to 100% of a Member’s revenue for one night, which is why we follow a strict cancellation policy that does not compromise our Family Member’s sustainability.

I would like to modify my reservation. What are the conditions for me to do this?

We will try our best to favorably meet any modification requests; however, our services are limited by certain considerations. Late modifications and those during the spring or summer seasons are not possible.

Are there any additional fees?

None! Contrary to other online platforms, the rate you find on L’Hôte Libanais’ pages is the one you pay. We do not charge a service fee or a supplementary fee for breakfast, which is always included. Taxes, when applicable, are also included in the listed prices. Simply put: the price you see is the price you pay.

3. Safety, Traditions and Customs

Is Lebanon a safe country?

Yes; we firmly assert it! Two Lebanons appear to coexist: a Lebanon framed by the lenses and prejudices of international media coverage, and the Lebanon that we experience day-to-day. You will only need a few minutes in the country to understand the gap that exists between the two. From North to South, East to West, the villages and regions we invite you to see and stay at give you a taste of the real Lebanon without any call for warning. Festivals and artistic and cultural events are happening year-round in different cities around the country, and it would be a real shame to miss out on the magic of places like Baalbek or Tripoli based on unfounded concerns.

Do I have to behave or dress in a certain way?

Moral freedom and the acceptance of all lifestyles form the essence of Lebanon, where religious and ethnic diversity abounds. The image of a young woman in a mini-skirt passing by another in a headscarf, or one of Muslim and Christian worshippers chatting after prayer are not idyllic constructions, but a lived reality.

There are no set rules for dressing in public. During visits to religious sites, it is recommended to dress according to the customs of the concerned faith. Though there is no obligatory dress code, it may be appropriate to dress modestly in neighborhoods where conservative, religious practices are dominant.

4. Life in our Family

What are the check in and check out times?

Generally speaking, guests will have their rooms available to them from 2 pm in the afternoon and are asked to check-out at noon. At Beit Al Batroun and Gladys, ‘check-in’ is at 3 in the afternoon. At Bouyouti during the summer, ‘check-in’ is at 6 pm.

Which accommodations accept children under 12?

Abdelli Terraces, L’Annexe, Baffa House, Beit Douma, Beit El Nessim, Beit El Qamar, Dar Al Achrafieh, Dar Camelia, Dar Alma and Guita Bed & Bloom accept children without a minimum age restriction.

Which accommodations are pet-friendly?

Pets are welcome at Abdelli Terraces, Beit Douma, Beit El Qamar, and Gladys. We kindly ask you to contact us for more information regarding other accommodations’ policies.

Can I have my meals at the guesthouses/hotels?

All our Family Members offer breakfast: it is included in the room fee and consists of local ingredients and specialities. A restaurant is available at Dar Alma. Bouyouti welcomes guests to its on-site restaurant during spring and summer. At Abdelli Terraces, Beit Douma, Beit El Nessim, Beit El Qamar, Beit El Wadi, and Gladys, dinner can be prepared on request 24 to 48 hours in advance. The other locations do not offer lunch and dinner; however, our hosts will be happy to share with you their favorite restaurant suggestions.

5. Our ‘Shammet Hawa’ Gift Cards

What are the ‘Shammet Hawa’ cards?

‘Shammet Hawa’ is a gift card giving its recipient access to all the accommodations available through L’Hôte Libanais. The cards were designed by Lebanese illustrator, Zeina Bassil, and each card is numbered and personalized.

Where can I find the ‘Shammet Hawa’ cards?

The cards are available in Beirut, at Papercup Bookstore, Mar Mikhael.

I live abroad; can I gift someone a ‘Shammet Hawa’ card?

Of course! Write to us and we will be happy to send you a customized, online version of the card in PDF format. We can also send the physical card directly to the person you wish to gift it to, on any date you choose.

How much does the ‘Shammet Hawa’ card cost?

The card costs 200 USD.

How long are the ‘Shammet Hawa’ cards valid for?

The cards are valid for one year from the date of purchase.

I used my card for an accommodation that cost less than 200 USD. Is the rest of the value lost?

Not at all! You can reserve other accommodations with your card, using the remaining sum as credit that you can debit at your discretion. Nothing is lost; everything is transformed into unforgettable experiences!

I have been offered a ‘Shammet Hawa’ card. How can I reserve my stay?

Mabrook! You have been offered a wonderful gift. To reserve, kindly write to us and we will be happy to help!

6. Transportation

Why are you picking me up at the airport? Can I not arrange for my own pick-up and drop-off?

Our Members, particularly those in Beirut, are guesthouses and not hotels, in that individuals open up their homes and hearts to visitors. It is often difficult and inconvenient to locate these addresses; even for local cab drivers. When you reserve your transfer to and from the airport, you can rest assured that an independent driver who knows the accommodation and your hosts will receive you. The fee charged is in between local rates.

I am not planning on renting a car. Can you give me an alternative?

Yes. Independent taxi drivers, carefully selected by us, can pick you up at the Beirut Airport and see to your transportation needs during your stay in Lebanon. The proposed fees are fixed, so you have no unpleasant surprises in store.

7. Beirut Art Walk

I am not staying at an accommodation that is a Member of the L’Hôte Libanais Family. Can I reserve a place in the ‘Beirut Art Walk’?

Most certainly! Beirut Art Walk is open to everyone. Children, however, must be accompanied by an adult.

How do I reserve a place with the Beirut Art Walk?

Write to us! A member of our team will get in touch with you to organize the walk.

When will the next Beirut Art Walk that I can participate in take place?

On the date of your choice! There is no fixed schedule for exploring the creative scene in Beirut. The Beirut Art Walk adapts to your agenda.

Is there a minimum number of people required for the Walk? A maximum number?

The Beirut Art Walk can be for individuals or groups. There is no minimum number of participants required. If you are alone, a couple, a family, or a group of friends, we will be more than happy to roam the streets of Beirut with you. However, to preserve the quality of the experience we recommend a maximum of 7 participants.

I am interested in urbanism and architecture… Can you take these things into consideration?

Yes! Beirut Art Walk does not boast a fixed itinerary. It is a conversation that takes your interests, the knowledge of your guide, facts, and the changing appearances of Beirut into consideration… At L’Hôte Libanais, “custom-made” is not a vain term.

8. Personal Information

How do you handle my personal data?

We stress the importance of privacy and are committed to earning your trust by adopting high standards for the protection of personal information. An entire section of our site is dedicated to this subject.

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